General Rules, Guidelines, Terms and Conditions for the Provisioning of Services
Introduction and General Provisions – Integrated Quick Solutions Co.
Integrated Quick Solutions Co. ( IQS) ensures to provide high quality services with continuous improvement to our valued customers such services are in line with Saudi Arabia’s Vision 2030 and National Transformation Program 2020.
In presenting the shipment for carriage, the customer agrees to these terms and conditions of carriage and that this Waybill is NON-NEGOTIABLE and has been prepared by the customer or on the customer’s behalf by IQS. As used in these conditions, IQS includes Integrated Quick Solutions Contracting Co. L.L.C, all operating divisions and subsidiaries of IQS , and their respective agents, servants, officers and These conditions shall govern and apply to all services provided by IQS . By Signing this waybill, the customer acknowledges that he/she has read these conditions and agrees to be bound by each of them. IQS shall not be bound by any agreement which varies from these conditions, unless such agreement is in writing and signed by an authorized representative of IQS. In the absence of such written agreement, these conditions shall constitute the entire agreement between IQS and each of its customers. No employee of IQS shall have the authority to alter or waive these terms and conditions, except as stated herein
Definitions for general rules, terms and conditions of service are shown as follows:
Article 1: Definitions
IQS: Is an Integrated Quick Solutions Contracting Co.’s trademark that represents the Company, Our Branches, Our staff, and Our services to Our Valued customers.
Packages: Each package, box, bag, box, covered or other materialized item.
Postal Items: Parcel includes postal items and the like and all that can be transported by mail.
Shipper: The sender or shipper of the postal material (beneficiary).
Consignee : The receiver or consignee of the postal material.
Service Contract (Waybill): A service contract between Shipper and IQS that contains Shipment Information, Service Type, Shipper Details, Consignee Details, and Conditions of Carriage.
Article 2: Obligations and Responsibilities:
D. The shipper is solely responsible for all costs and expenses that incurs, not limited to, entry fees, customs duties, other taxes or levies related to postal materials, and any costs or expenses incurred or Return charges of the postal items back to the shipper, including placing or disposing of postal materials in the warehouse or in any form of disposal.
I Q S Obligations:
B. IQS agrees, subject to payment declared service rates in effect on the date of acceptance by IQS of a customer’s shipment, to arrange for the transportation of the shipment between the locations agreed upon by IQS and the customer.
C. IQS reserves the right to transport the customer’s shipment by any route and procedure and by successive carriers and according to its own.
Article 3: Rules and Regulations on Compensations
A. IQS is solely responsible for the customer’s shipments that are only within IQS’s custody and control. IQS shall not be liable for loss or damage of a shipment while the shipment is out of IQS’s custody or control.
B. Claims shall be submitted within maximum 30 days from shipping date else IQS shall be exempted from any liability for the provisioning of services or shipment transported. IQS Limited Liability per shipment is of whichever value is lower:
(a) the value of the goods placed on postal materials at the time of receiving by IQS Representative; or (b) USD 25 or its equivalent for each postal item.
Article 4: Restrictions or Exceptions to the Provisioning of Service
Exceptions to the Provisioning of Services:
3. Judgment and fate (force majeure, which includes, but is not limited to, industrial or political disputes, vehicle hijacking, war or threats to it, the actions of foreign governments, and any other reason beyond the reasonable control IQS ).
2. IQS reserves the right to abandon carriage of any shipment at any time after acceptance when such shipment could possibly cause damage or delay to other shipments, equipment or personnel, or when any such carriage is prohibited by law or is in violation of any of the conditions contained herein
3. IQS may take the appropriate corrections to the Waybill if the restricted information for the type of service and the post-weight are incorrect and will be entitled to incur additional charges that will be required for the shipper’s confirmation prior to continuation of the provisioning of the service.
C. Materials Not Acceptable for Shipping (not limited to):
Fireworks, explosives, airbags, explosive chemicals; biological materials, food, food and human waste, living and dead organisms, toxic substances; alcohols and drugs, Weapons and military techniques, weapons of all kinds, parts of the weapon, electro-shock devices, swords, pepper spray, and replica games on the weapon, Flammable materials nail polish, hairspray, electronic cigarette with or without tobacco, perfume, Medicines, medical drugs and stimulants of all kinds, vitamins, some sports drinks, medicines for which papers are not available for shipping; currencies and legal documents coins, checks, personal papers (civil ID, passport), official papers, magazines; Forms, sex toys and games, materials that violate the laws and regulations of the state; Cigarettes, electronic cigarettes and lighters; Liquids and powder powders;
Article 5: Rules and Procedures for Requesting the Return of Postal Items, or Address Amendment:
A. Upon shipper requests to return the shipment, the shipper shall bear the cost of shipping charges from the present shipment location to the shipper’s location within reference to the declared service rates.
B. The shipper shall bear any additional charges resulting from modifying the address sent after the completion of the shipping procedures.
C. The shipper shall bear all costs, charges and fees incurred for the return, storage, or the disposal of undelivered shipments.
Article (6): Rules and Procedures for shipments that are undelivered, abandoned or abandoned and returned:
A. If the shipments cannot be delivered for any reason and the shipper abandons the shipment; IQS has the right to dispose of it at will after 120 days from the date of the consignment in accordance to its regulations.
B. If the shipper requests to return the undelivered shipment back to him; a return charge shall be invoiced to shipper upon return along with any governmental fees or taxes incurred on the shipment and the return charges will be as declared service rates.
C. If the shipment has incurred charges and the shipper or consignee has refused to pay such charges; IQS reserves the right to hold or dispose of the shipment at will after 120 days from receiving the consignment.
Article 7: Implications of Breach or Failure to Execute Obligations
B. Failure in the Supplied Delivery Information of the Shipment:
IQS shall not be liable for any delay such as delay in receiving, transporting or delivering any postal material if the delivery information is incorrect or incomplete.
Article 8: Complaints
IQS always strives to develop its services to its valued customers. Effective complaints management and customer feedback are essential to provide high-quality services and provide channels through which we can obtain customer feedback and complaints.Our Communication Channels: Email: email@example.com
Toll-Free Number: 8001240128
(A) Your complaint will be acknowledged immediately by Providing a Ticket Reference through SMS or Email.
(B) Your complaint will be processed by a competent complaint processing department within 10 working days and a response will be sent